Design Thinking
Human Centred Service Design, Service Design

A Powerful Approach to Transform Citizen Experience & Solve Social Problems

 “We must design for the way people behave, not for how we would wish them to behave.” Donald A. Norman, Living with Complexity Many young educated Indians are joining the social enterprise either as an employee or as an entrepreneur. There are several NGOs, Foundations, and CSR Fund working in the social sector. Josh to solve the social… Continue reading A Powerful Approach to Transform Citizen Experience & Solve Social Problems

Content for Human Resource
Customer Experience, Human Centred Service Design, Service Design

Are You Ready for the New Seller Beware World?

We live in dangerous times. Mind boggling target centric companies are taking investors for a ride. I am not talking about any chit fund or MLM or other out and out cheating companies. I am sharing my experience with a leading Life Insurance company in the country. Two incidences took place during the last 30… Continue reading Are You Ready for the New Seller Beware World?