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The Bread is Moving

An introduction to Customer Experience & Service Design for Business & Governments

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Praise for the book:

“The book is written in a simple to read and ready to execute format. I am sure, you will enjoy reading this book. And without wasting any time, you will start designing your organizations CX.”

Govind Shrikhande, Customer Care Associate & Managing Director, Shoppers Stop Limited

“This book is very apt and timely for the Indian market. Especially for hospitals, customer experience is critical and the book tells almost A to Z of it.”

Joy Chakraborty, COO, Hinduja Hospital

“I am impressed with how simply Sunil Gandhi has explained one of the most important aspects of Customer Experience (CX). Citing Indian examples he drives home the point very clearly and I am sure readers will be able to embark on a CX improvement journey right way.”

Manan Choksi, Director, RE/MAX Gujarat, Director