Healthcare is the industry where people consume the service out of compulsion. No customer comes there out of their desire or choice. Perhaps customers come here when they are in distress and in delicate health condition. People accompanying the patient are also in the disturbed mind as their loved and dear one is suffering and they … Continue reading How can service design approach reduce waiting time?
We all know the premium designers products command in the market. As far as services are concerned most service providers are not designing the service. Services are about customer services. For new age businesses, customer service is the core service. It does not come into play once the goods are sold and when the problem … Continue reading Service Design – Why you can’t ignore it?
We have known about the importance of service design and how it can be implemented in solving people problem in previous two posts. One of the fundamental principles of Service Design is it is Human Cantered. Human, be it customer, citizen or patients’ or patients’ relatives. The largest service provider who touches the maximum humans in any country is the Government … Continue reading How Service Design influence our happiness?
“A good company offers excellent products and services. A great company also offers excellent products and services, but also strives to make the world a better place.” Philip Kotler, Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause The whole business community is concerned and crying about the ease of doing business as … Continue reading BS ISO 27500 – New Standards for Human Centred Organization
“We spend a lot of time designing the bridge, but not enough time thinking about the people who are crossing it.” Dr. Prabhjot Singh, Director of Systems Design at the Earth Institute GST idea was good but implementation was bad, Demonetisation could have been handled better, and there are many examples of a good idea and … Continue reading How to make your Organisation Human centered?